We are pleased to partner with Amadeus on the launch of MHchat, and we are excited to be the first in Malaysia to bring this to travelers. Our digital transformation strategy lies at the heart of this, as we continuously harness new and innovative technologies to enhance all touchpoints for our guests. Izham Ismail, Group Chief Executive Officer, Malaysia Airlines said, “Customer experience is a key priority for Malaysia Airlines and we are deeply committed to constantly improving it. The result is a convenient, smart solution that is available 24/7, facilitating smoother transactions, immediate responses, and allowing conversations to take place when it suits the customer.
Travelers can even complete a transaction, make a secure payment and receive the travel itinerary all within the same app.ĭesigned to mimic human conversation, MHchat acts like a true “travel buddy” that understands what the traveler needs. On Facebook Messenger, Malaysia Airlines’ customers can use MHchat if they want to look up flights, or ask a question related to a booking, and it will search, locate and push offers or information using artificial intelligence (AI). Jointly developed with Malaysia Airlines as its pilot customer, the Amadeus Chatbot for Airlines is a new solution designed to make it easier for travelers to book flights, retrieve bookings, and ask questions through a social media messaging platform customers are already familiar with. KLIA, 24 September 2018: Malaysia Airlines, together with Amadeus, has launched MHchat, a new feature which helps travelers book flights and pay through the popular social media app, Facebook Messenger. Malaysia Airlines launches a new flight booking solution for customers to process flights and make payments through Facebook Messenger
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